Cafe owner
4-6 hours a week
A 6-person cafe in downtown Olean was drowning in catering emails — every booking touched five threads before the food got out. We set up Gmail labels, a Calendly link for tasting calls, and a one-button reply template. The owner still reads every confirmation; she just doesn't write them from scratch anymore.
Auto-shop owner
5-7 hours a week
A small auto shop near Bradford was losing customers who drifted to chain places when their NY State inspection sticker expired. We built a 3-text-and-1-email reminder cadence on top of the data already in their shop-management system. First inspection cycle, they pulled back a chunk of the regulars they'd been letting slip.
CPA office
8-10 hours a week (April rush)
A 5-person CPA office in Cattaraugus County was rewriting the same 'we received your documents' email thirty times a day during tax season. We set up an Outlook + Microsoft Copilot draft that pulls the client name and timeline automatically. Same intake assistant, less burnout, faster client experience.